Return Policy

At Sculpt by Lady, we strive to provide the best quality makeup brushes to enhance your beauty routine. However, we understand that sometimes products may not meet your expectations. Therefore, we have formulated a hassle-free return policy to ensure your complete satisfaction.

1. Eligibility:

   - To be eligible for a return, please ensure that the item is unused, unwashed, and in its original packaging.

   - The return must be initiated within 30 days from the date of purchase.

   - Proof of purchase, such as a receipt or order confirmation, is required.

2. Returns Process:

   - To initiate a return, please contact our friendly customer support team via email. We will guide you through the return process.

   - Please provide your order details:

• Order number.
• Reason for return.
• Any relevant information to expedite the process.

3. Refunds and Exchanges:

   - Once the returned item is received and inspected, we will notify you of the approval or rejection of your return.

   - If the return is approved, you will have the option to choose between a refund or an exchange for an alternative product of equal value.

   - Refunds will be processed using the original payment method within 7-10 business days.

   - Exchanges will be shipped promptly after approval, subject to product availability.

4. Return Shipping:

   - Customers are responsible for the return shipping costs.

   - We recommend using a trackable shipping service to ensure the safe return of the item.

5. Damaged or Defective Items:

   - If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund.

6. Non-Returnable Items:

   - For hygiene reasons, we cannot accept returns on used makeup brushes or opened cosmetic products unless they are faulty.